Returns and Refund Policy

Returns and Refunds Policy 

At Jorian, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple return and refund process. Please review the details below. 

  1. Return Conditions

You can return any item, excluding sale items, within 14 days of receiving your order, provided that: 

  • The item is unused, unwashed, and in its original condition with all tags attached in their original state. 
  • The item is returned in its undamaged original packaging. 
  1. How to Make a Return

To initiate a return: 

  • Contact our customer service via retour@jorianclothing.com within 14 days of receiving your order. Include your order number and the reason for the return. 
  • You will receive return authorization and instructions on how to send the item back to us. 
  • Send the item back using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer. 
  1. Return Address

Send all returns to the following address: 

Jorian Clothing Returns 

Tangostraat 20, 7323 SZ 

Apeldoorn 

The Netherlands 

We recommend using a tracked shipping service, as we are not responsible for lost or delayed return shipments. 

  1. Refunds

Once the returned item is received and inspected, you will be notified via email. If the return is approved, your refund will be processed and automatically applied to your original payment method. Please allow 7 to 10 business days for the refund to appear in your account. 

Refunds on Sale Items: 

Sale items are NOT eligible for refunds, as long as they meet the return conditions. 

  1. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item. 

  1. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 14 days of delivery via retour@jorianclothing.com. We will offer a replacement product or a refund, and the return shipping costs for defective or incorrect items will be covered by us. 

  1. Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return, such as: 

  • Underwear 
  • Socks 
  1. Late or Missing Refunds

If you haven’t received your refund after the processing time, please contact your bank or credit card company, as it may take some time for the refund to be officially processed. If you’ve checked with them and still haven’t received your refund, please contact us at retour@jorianclothing.com. 

Contact 

retour@jorianclothing.com 

+31 6 57635156 

jorian.

Why Jorian.

Jorian represents quality, craftsmanship, and timeless design. Each garment is carefully crafted to not only be stylish but also of exceptional quality. With Jorian, clothing becomes a lasting addition to your wardrobe, making it more than just a fleeting fashion choice.

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jorian.

Our Mission.

Jorian was founded on the belief that clothing can be made significantly 'better,' especially in terms of design. The founder recognized an opportunity to make a difference in the fashion industry by creating clothing that strikes a balance between aesthetics and practicality. In a world where fast fashion dominates, Jorian aims to emphasize quality, craftsmanship, and timelessness, transforming clothing into more than just a seasonal fashion statement but rather a lasting wardrobe staple.

By choosing Jorian, you opt for clothing that stands the test of time and remains a stylish addition to your wardrobe, regardless of current trends.